Shipping policy

Shipping Policy

Thank you for shopping with us! Here's how your order will be processed and delivered.

Processing Times
In-stock orders are processed within 2 business days, unless otherwise noted on the product page.

Custom and personalized orders take 2 to 12 weeks to create, depending on the piece and its customizations. A dedicated concierge will guide you through every step along the way.

Shipping and Delivery
We currently ship domestically.

Looking to ship internationally? Contact us and we'll see what we can do.

Prefer to pick up in person? Select local pickup at checkout.

Order Updates and Tracking
Once your order is placed, our concierge team will email you updates on processing and estimated delivery. Once it ships, you'll receive tracking information so you can follow it every step of the way home.

Questions? We're here to help, reach out anytime.

Contact Us: orders@carterscollective.com
Store Address for Local Pickup: 6093 US Highway 98, Hattiesburg, MS 39402