Refund policy

Items may be eligible for store credit or exchange within 7 days of purchase with this receipt, no refunds. Items must be unworn and in original condition, including any certificates or appraisals provided at sale. Holiday purchases (November 29 to December 24) may be exchanged through January 17. Closeouts, sale items, special orders, custom work, layaways, and altered or resized pieces are final sale.

Starting a Return
To start a return, contact us at orders@carterscollective.com. Returns should be shipped to 6093 US Highway 98, Hattiesburg, MS 39402. Once accepted, we'll send a return shipping label along with instructions on how and where to send your package, and issue store credit once we've received and inspected the item.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges
The fastest way to get what you want is to return your current item for store credit, then make a separate purchase for the new piece.

Store Credit
We'll notify you once we've received and inspected your return and confirm whether store credit has been approved. If approved, credit will be issued to your account within 10 business days.